All returns & exchanges must receive prior authorization by obtaining a return authorization (RA) number from Shoeless Joe. You can contact us via email, support@shoelessjoellc.com , to request return authorization. Please include your original invoice or order number with your request. Please put “returns” in the subject field of the email. The return authorization will be sent via email with return instructions.

We will exchange your glove without charge for another size or style 1 time. If further exchanges are needed a $10.00 shipping and handling fee will be charged. ’Sorry, we cannot exchange personalized products.

Returns will be accepted for 30 days from original ship date. Here are the return guidelines:

1. The glove must be in a NEW- UNUSED condition. All Tags must be included for a full
   1. A glove that has been used to play catch or practice with may be subject to a

$20.00 Reconditioning Fee. The Reconditioning Fee will be deducted from the refunded amount.

20. Please ensure that the packing will protect the glove in your return box. Re-use or supply a new bag for the glove and pack extra box space with paper. A returned glove without a protective bag may also be subject to a $20.00 Reconditioning

2. Please put the RA# XXXXX on the outside of the box as well as a note on the
3. Refunds will be processed via the same method used to pay for the
4. We suggest sending the gIo\ie back via a shipping service that is USPS Priority mail is usually the least expensive option,
5. You are responsible for a lost or damaged
6. You may also want to in5ure the package to cover a lost or damaged

All returns must include the original product packaging and must show no signs of use unless you are returning a defective product.

Orders returned without prior authorization will result in the delay of any refund and will be subject to a 30% restocking fee.

Shipping charges are non-refundable unless the item is determined to be defecti\ie from manufacturer or originally shipped incorrectly.

Customers must pay for the return shipping on all returns unless item is deemed defective or originally shipped incorrectly.

There will be NO returns of customized or personalized merchandise unless merchandise is defective or customized incorrectly; once a custom or personali2ed order is submitted, it cannot be modified or cancelled.

LOST / STOLEN PACKAGES

If you have a missing package please contact us. We will work with you and make sure you are satisfied with the shipper’s claim/ investigation. In the rare instance that it is not satisfactory, we will help you file a claim with your credit card purchase assurance depart